x
Our products are digital items delivered electronically. Due to their nature, we generally do not offer refunds once the product has been downloaded or accessed.
We may consider refunds in the following situations:
a) The product is defective or doesn’t work as described.
b) You haven’t downloaded or accessed the product yet.
If you believe you’re eligible for a refund:
a) Contact us at [your email address] within 7 days of your purchase.
b) Include your order number and reason for the refund request.
c) We’ll review your request and respond within 3 business days.
If your refund is approved, we’ll process it using the original payment method. This may take 5-10 business days to appear on your statement.
We do not offer refunds for:
a) Products that have been downloaded or accessed.
b) Requests made more than 7 days after purchase.
c) Products where the description clearly states “non-refundable.”
We do not offer exchanges for our digital products. If you’re unsatisfied with a product, please refer to our refund policy.
As our products are delivered immediately upon purchase, we do not offer order cancellations.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
For any questions about our refund policy, please contact us at support@onlineassethub.com.
